Note: Historical Reports will soon reach EOL in 8x8 Agent WorkspaceThe brand new interface for 8x8 Contact Center agents to receive and process customer interactions.. However, campaign reports will continue to be available in 8x8 AgentAgents use the Agent Console to view and manage customer interactions. Virtual Contact Center supports Regular agents and Supervisor agents. Workspace.
8x8 Contact Center provides standard historical reporting with extensive filtering capabilities. You can generate reports on demand and generate the output in Excel spreadsheet format.
Note: Other historical reports such as agent statistics, queue statistics, media statistics, etc, can be accessed from 8x8 Analytics for Contact Center.
Benefits of historical reporting functionality include:
- Accessing vital canned or ad-hoc contact center statistics on demand.
- Analyzing historical reports and trends, identifying areas for improvement.
- Using a familiar application, Microsoft Excel, to further customize the reports and analyze the data.