Configure the 8x8 Operator Connect

To configure the 8x8 Operator Connect customers must follow the next steps:

  1. Add 8x8 as an operator in the Microsoft Teams Admin Center.
  2. Manage 8x8 Operator Connect licenses in 8x8 Admin Console.
  3. Claim phone numbers in 8x8 Admin Console.
  4. Assign phone numbers to 8x8 Operator Connect in 8x8 Admin Console.
  5. Assign DIDs to users in the Microsoft Teams Admin Center.

Important! Important! To assign numbers to 8x8 Operator Connect, 8x8 admins must create first the emergency addresses in Microsoft Teams Admin Center. To learn how to create an emergency address, see Manage emergency calling policies in Microsoft Team.