Subscription audit event

Note: The subscription audit results are accessible exclusively to 8x8 partners and their customers.

Whenever a subscription is assigned to a user or removed from a user, an audit event is automatically generated. These events appear on the Audit Events page, typically within a few minutes.

An audit event is automatically generated whenever a user's subscription status changes, like when a subscription is added to or removed from a user. These events are visible on the Audit Events page, usually appearing within minutes of the change.

This feature helps administrators monitor subscription changes, investigate configuration updates, and maintain visibility into user-level licensing activity.

The following user-centric subscriptions generate audit events when they are assigned to or removed from users:

  • UC Base Platform
  • Toll Free Number
  • Local Number
  • Unlimited Mins
  • Lobby Plan
  • Metered
  • UC Call Recordings Hot Storage
  • UC Meeting Recordings Hot Storage
  • UC Meeting Recordings Cold Storage
  • UC Call Recordings Cold Storage
  • Advanced Integration
  • Basic Integration
  • Audio & Video Conferencing
  • Internet Fax
  • 8x8 Frontdesk
  • Universal Team Messaging
  • Voice for Microsoft Teams
  • Auto Attendant
  • Call Queue membership
  • Analytics for 8x8 Work - Supervisor
  • Barge Monitor Whisper
  • Commercial Integration Services for 8x8 Voice for Microsoft Teams
  • 8x8 Implementation Plus - Bronze
  • 8x8 Implementation Plus - Silver
  • 8x8 Implementation Plus - Gold

These subscriptions are audited automatically whenever they are assigned, removed, or modified for a user.

8x8 Admin Console Audit events page showing filters on the left to refine results by application, date range, user, operation, and impacted entity. The main table lists audit records, and a details panel on the right displays information for the selected event

The results list displays the following columns for subscription audit events.

When

  • The exact date and time when the subscription was created or deleted.

Who

  • Identifies the administrator who performed the action.
  • The value displayed depends on how the change was made.

  • Customer administrator made the change directly

    {customerAdminFirstName} {customerAdminLastName}

    {customerAdminUserName})

  • Partner administrator impersonated a customer administrator

    • If the viewer is also a partner administrator, the full impersonation details appear:

      {customerAdminFirstName} {customerAdminLastName}

      ({customerAdminUserName})

      ({impersonatorUserName}) from {impersonatorCompanyName}

    • If the viewer is a customer administrator, the partner administrator identity is hidden"

      {customerAdminFirstName} {customerAdminLastName}

      ({customerAdminUserName})

      Impersonated by a Partner user

      Impersonated by {impersonatorFirstName} {impersonatorLastName}

Details

A summary of the action performed, including:

  • The operation performed (Created or Deleted)
  • The affected entity (user first and last name)
  • The subscription involved in the event

8x8 Admin Console Audit events page showing a list of administrative actions with filters on the left. The table displays columns for When, Who, and Details, including entries performed by an impersonated user

After applying filters or searching for a specific entity, the matching audit events appear in the results list.

Each event displays a summary including when the change occurred, who made the change, and the action performed.

To view detailed information about a subscription event

  1. Log in to your 8x8 Admin Console account.
  2. From the menu go to Audit events.

  3. Use the filters or search field to locate the subscription event.

    Note: To quickly locate subscription events, use the Impacted entity filter and select Subscription. You can also search for the affected user by name.

  4. Click the event row or the View icon in the event’s row.

    A side panel opens displaying detailed information about the event, including:

    • The affected user’s User ID
    • The affected user’s first and last name
    • The subscription name involved in the event
  5. Click to close the side panel.

8x8 Admin Console Audit events page showing a list of events where a user was created. The selected event displays details on the right panel, including user information such as site, name, language, username, PBX, email, and time zone

Audit event change indicators

In the event details panel:

  • Newly added attributes display the new value only.
  • Modified attributes display the original value in red and the new value in green

For more details about auditing events, see Audit events.