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Set up Barge-Monitor-Whisper

8x8 Barge-Monitor-Whisper (BMW) is an excellent tool that helps office managers and supervisors to monitor phone conversations of employees in the organization with customers or others. Whether it is to ensure quality of customer service, to coach new agents during a conversation, or to interrupt a live call for an emergency, 8x8 Barge-Monitor-Whisper gives you flexibility in your call center.

8x8 Barge-Monitor-Whisper (BMW) helps office managers and supervisors to optionally listen in on any active call in your phone system; whisper exclusively to the user being monitored (without the other party hearing), or actively join the call and make it a three-way conference.

To check the status of a user before monitoring their call, you can:





Refer to the following frequently-asked questions for more information:


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