Enable Text to speech

The 8x8 Contact Center IVR engine converts text to speech using the Say object in 8x8 Configuration Manager. The Say object relays static free text or dynamic value of a variable (phone number, queue position) to the caller. These text to speech announcements can play dynamic or static data in multiple languages.

Features

  • Convert static text or dynamic value of a variable to speech using the Say object in IVR.

  • Announce text to speech in multiple languages.

    Supported languages: Arabic, Bahasa (Indonesia), Basque, Cantonese, Catalan, Czech, Danish, Dutch, Dutch (Belgium), English (Australia), English (GB), English (India), English (Ireland), English (Scotland), English (South Africa), English (US), Finnish, French, French (Canada), Galician, German, Greek, Hebrew, Hindi, Hungarian, Italian, Japanese, Korean, Mandarin (China), Mandarin (Taiwan), Norwegian, Polish, Portuguese (Brazil), Portuguese (Portugal), Romanian, Russian, Slovak, Spanish (Castilian), Spanish (Columbia), Spanish (Mexico), Swedish, Thai, Turkish, Valencian.

  • Text to Speech options:

    • Voices: Ava, Allison, Samantha, Susan, Zoe, Tom
    • Character limit: 1250
    • Number of say instances allowed in IVR: Unlimited
    • Data Type: Text, Currency, Date, Phone number, Time
    • Playback rate: Normal, Slow, Fast.

Example of a Say object:

Phone IVR script - Say node

To learn how to create a phone IVR script, see Summary of phone IVR script objects.