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Set up Phone Channels

A phone channel processes inbound phone interactions in a Virtual Contact Center tenant.

Phone channels in the Virtual Contact Center define phone numbers that your customers use to call your contact center.

A tenant can have two types of phone channels:

Service phone channels can only be added or removed from your Virtual Contact Center tenant by a Virtual Contact Center representative. The representative coordinates the acquisition and routing of the phone number to the 8x8 platform that hosts your tenant.


Setting up a phone channel involves:

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