Use the Broadcast page to send messages to one or more agent functional groups. This feature allows the administrator to mass-communicate a message to the agents.
To broadcast a message:
|Group||Select agent functional groups you are sending the broadcast to. It can be a specific group or all groups.|
For details on creating Virtual Contact Center Groups, refer to Create Agent Functional Groups.
|Alert Level||Sets the importance or type of alert sent to agents: Low, Medium, or High alert, or Pop-up.|
|Only send to logged-in agents||If you select Yes, it only sends the broadcast to the agents who are logged in.|
If you select No, it sends the broadcast to all agents. The agents who are not logged in at the time of broadcast will see the message the next time they log in to Agent Console.
|Message||The broadcast message that is sent to all or all logged-in agents.|
Note: You cannot undo or delete a message once it is broadcast.
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