About user profiles

8x8 Work and 8x8 Contact Center tenant administrators create user profiles and set password policies via Account Manager. A user profile is required to identify users with access to your 8x8 system. When creating a new user profile, the username must be globally unique. By default a user’s email address is copied into the User Name field. If this email address is not unique within 8x8, or you wish to create a username of your own, you must choose a username that has never been used before. The system advises you if a duplicate exists at the time of creating the profile.

After creating a user profile, you can associate 8x8 services and general permissions to it. Typical assignments include physical and virtual extensions, as well as agent or administrator privileges in 8x8 Contact Center.

The following fields must be filled out to create a user profile:

  • First Name
  • Last Name
  • Email Address
  • Username (must be unique)

Note: When creating a new user profile, the username appears the same as the email address by default. The system administrator has the flexibility to change the username to something other than the email address.

You can create user profiles one at a time or in bulk. To create a single user profile, refer to Create a User Profile in Adding Agents. Follow the instructions below to create multiple user profiles.