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Add Users

Users are grouped under the Users tab in the Configuration Manager. It allows the Primary Administrator to assign the privileges of an agent and administrator to the same user, eliminating the need for separate logins. Users in Virtual Contact Center are grouped into:

Adding a user involves:

  1. Creating User Accounts
  2. Configuring user properties
  3. Configuring phone settings
  4. Assigning agents to queues
  5. Granting supervisor rights
  6. Granting Local CRM permissions
  7. Defining the number of concurrent chats

See Also


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