After creating a campaign, you can manually start or schedule the campaign. If you defined scheduling attributes in the campaign properties, the campaign executes as scheduled. If not, you should start the campaign manually. As an administrator or a privileged supervisor, you can start, pause, purge, or stop a running campaign at any time. You can execute a new campaign either by manually starting it or scheduling it.
To initiate a campaign manually:
Note: The status changes from New to Manually Started. For details on campaign status, refer to Understand Campaign Status.
To run a scheduled campaign:
Note: For a campaign to run on schedule, you must have specified a schedule in the Campaign Properties tab. For details on scheduling a campaign, refer to Define Properties.
Pausing a campaign stops the campaign temporarily retaining calls in the queue. Calls in the queue continue to be offered to agents until completed. You can resume or abort a paused campaign.
To pause a campaign:
Purging a paused campaign aborts the campaign by flushing all calls in the queue. You can resume a purged campaign. Resuming feeds calls back to the queue.
To purge a campaign:
Based on how a campaign is controlled, the campaign status changes accordingly. For details, refer to Understand Campaign Status.
Open topic with navigation