Get call metrics

Note: Available for Virtual Office Analytics Essentials users only.

From business-level to user-level activity, you can now track and improve the performance of your call center more effectively than ever before! You can access call detail records for basic calls and complex multi-legged calls, and even track the activity of active calls in real time. Concerned about whether or not an important customer has been called back? You can even keep track of unreturned calls to ensure that your customers are receiving prompt and effective service. With Virtual Office Analytics, you can get a bird's-eye view of the call center activity of your business, and drill down to examine potential areas of improvement.