Ring Groups

Ring groups in 8x8 Work allow multiple users to receive incoming calls routed to a shared team, department, or function (such as reception, support, or shared services).

Users assigned to ring groups can view and manage all their groups from the dedicated Ring Groups tab in 8x8 Work for Desktop and Web.

If a user is not assigned to any ring group, the Ring Groups tab will not appear in their 8x8 Work interface.

How Ring Groups Behave

The Ring Groups tab adapts dynamically to the user's permissions and ring group configuration:

  • Groups with login/logout permissions

    • Users can manually log in or log out.
    • This allows users to choose when they are available to receive calls.

  • Groups without login/logout permissions

    • Users are always active members.
    • Login/logout options do not appear.
    • These groups are often used for routing or forwarding and do not require user action.

  • Automatic interface behavior

    • If a user is assigned only non-interactive ring groups, and the admin has disabled the visibility setting, the Ring Groups tab is automatically hidden.
    • This keeps the user interface clean and focused.

Visibility of the non-interactive ring groups

Administrators can control whether non-interactive ring groups appear in the Ring Groups tab by using the Display ring groups without login/logout control setting throught the Work Apps Settings section in the 8x8 Admin Console:

  • When enabled: Users see all assigned ring groups, even those they cannot log in or out of.
  • When disabled: Users see only ring groups that support manual login/logout.

For configuration steps, see 8x8 Admin Console - Configure Work Apps Settings.

Access and manage your ring groups

Depending on your organization’s setup, you may:

  • Be logged in automatically to your ring groups when signing into 8x8 Work

Or

  • Choose to log in manually after opening the Ring Groups tab.

By default, users are automatically logged in to all assigned ring groups.

To manage your ring groups:

  1. Open 8x8 Work for Desktop or Web.
  2. In the left navigation, click Ring Groups .

  3. From the list of assigned groups, you may:

    • Log in or log out of your assigned ring groups, if permitted by your administrator.
    • See whether each group is Available or Logged in.
    • Click Analytics (if available in your subscription) to open ring groups insights in Analytics for 8x8 Work.

8x8 Work Ring Groups screen showing logged-in and available ring groups with options to log in/log out and open analytics. A dial pad appears on the right for outbound calls

Benefits

  • Centralized visibility: All assigned ring groups appear in one place.
  • Improved call management: Users can control their availability for specific groups.
  • Focused user experience: Displays only the ring groups that users can actively manage.
  • Smart UI behavior: The Ring Groups tab hides automatically when the user has no interactive groups and visibility is disabled.
  • Faster workflows: Direct access to ring group analytics for performance insights.
  • Admin governance: Administrators control visibility of ring groups.
  • Default setting: Visibility of non-interactive ring groups is OFF by default.

Summary

The Ring Groups tab provides a streamlined way for users to view and manage all assigned ring groups in 8x8 Work for Desktop and Web. It enhances call-handling efficiency and minimises interface clutter, while administrators maintain full control over visibility and user permissions through Work Apps Settings in the 8x8 Admin Console.