Manage Messages

From the SMS and IM screen, you can access and manage your personal message history.

To access the message history of your 8x8 Work extension:

You can search for an SMS or IM by contact name number. You can also open a recent message via notification.

  1. Tap to open the main menu.
  2. From the main menu, select SMS and IM.
    From the navigation menu, tap .
    The SMS and IM page opens, listing the name and presence of contacts you have previously sent or received messages from.
  3. Search the contact name number, or scroll through the list.
  4. Tap the desired message to view the transcript.

To delete a message on your 8x8 Work extension:

If your phone system administrator has enabled it, you can delete messages from your personal history. This does not affect the message history of other users.