Storage types
Storage types include hot storage and cold storage.
Hot storage
Hot storage is data that needs to be accessed right away and it supports instant retrieval of recordings from the Call Recording page. If a stored recording is business-critical and you need to retrieve it immediately, then place it in hot storage. Hot storage is included in all default storage policies and is based on license type; and all the users assigned to a license receive, by default, the retention time corresponding to their license. For customers who only have hot storage policies defined, these recordings expire and are deleted permanently based on the recording timestamp plus hot storage days.
Cold storage
Cold storage is data that you need to access less frequently and does not require fast access; it may include recordings that are no longer needed for immediate access and might not be needed for months or years. Examples of recordings suitable for cold storage are those you need to maintain such as financial, legal or other business record keeping requirements. If you have additional cold storage added to your policies, your recordings automatically transition to your archive at the expiration of hot storage.
Note: All recordings are deleted permanently from the cold storage archive when the purchased cold storage ends.
Hot and cold storage license matrix
This table provides information about hot and cold storage limits in relation to license types.
| License | Recording type | Hot storage limits | Cold storage limits | |||||
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| X1-X2 |
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| X3-X4 |
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| X6-X8 |
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Contact Center (Standalone)
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