What's new in the 8x8 Frontdesk 7.20 release for Beta users?

In this release of 8x8 Frontdesk, we are introducing the following enhancements:

Ability to block external SMS from unknown contacts

Let's say you are receiving spam SMS from an external number that is not in your contact list, and the messages are interrupting your work. You can now block the sender from sending you messages with a simple click.

In this release, you now have the option to block SMS messages (displayed in green) sent by external numbers that are not saved in your contact list. Calls and SMS messages are handled separately; blocking an SMS only blocks the number from reaching out through this particular communication channel.

Note: Only spam SMS received from external numbers that are not in your contact list can be blocked. Messages received from numbers in your company phone system cannot be blocked.

To block an external SMS:

  1. From the navigation menu, click Messages to view your list of chats.
  2. Click the message sender you wish to block.
  3. In the sender row, click for more options.
  4. From the drop-down list that displays:
    • Select Block sender .
    • OR

    • Select Contact info > Block sender.
  1. At the prompt, click Block sender.

Once blocked, the SMS is removed from your list of chats.

Note: You can also block the sender from the chat window by clicking More Options > Block sender .

To unblock an SMS:

Note: To unblock an SMS sender you must remember the number you blocked.

  1. From the navigation menu, select Search and type the number you wish to unblock.
  2. When located, hover over the number and click the message icon. The messages display in the Messages list.
  3. Click for more options.
  4. From the drop-down list that displays:
    • Select Unblock sender .
    • OR

    • Select Contact info > Unblock sender.

Once unblocked, the sender remains visible in the chat list.

Notes:
- You can also unblock the sender from the chat window by clicking More Options > Unblock sender .
- Messages received after blocking an external SMS sender do not display in the chat history once the sender is unblocked.

Improved call card design

In this release, when you receive a call and the Frontdesk tab in the app is not in focus, the banner notification about the incoming call displays at the top right-hand side of the app, to align the 8x8 Frontdesk layout with that of 8x8 Work for Desktop, and 8x8 Work for Web.