Setting up branches requires you to select a branch main number from your pool of virtual numbers, define a branch receptionist, and point the virtual number to the branch receptionist.
Configuring a branch involves the following steps:
Note: The PBX or branch language does not affect the agent's desk phone display. You must select the language of preference for the individual extension user. For details, refer to Edit Individual Extensions.
The following table summarizes the localization settings in Account Manager:
Edit My Profile
The primary or secondary administrators who have access to Account Manager can configure the Language setting in Edit My Profile to communicate emails in their language of choice.
This setting overrides the default PBX or branch language setting. It only applies to the administrator's email communications.
Account > User Profiles
Configure the Language setting for extension users to communicate emails in their language of choice.
This setting in user profile overrides the default PBX or branch language. It only applies to the user's email communications.
Phone System > Company Settings
Configure the Language setting for all users in the PBX to receive Telephony IVR messages, such as voicemail greetings in the selected language. This setting is overridden by language settings at the branch and/or individual extension level.
In the absence of the individual extension user's language of choice, the language setting of branch overrides the PBX language setting.
Phone System > Branches (Add-on subscription-based)
Configure the Language setting for users to receive Telephony IVR messages, such as voicemail greetings in the selected language.
In the absence of the individual extension user's language of choice, the branch language setting overrides the PBX company language setting. In other words, if an extension belongs to a branch set to Japanese, and if you have not defined another language at the extension level, Telephony IVR messages are played in the Japanese language. If the extension belongs to a branch with no other language defined, you inherit the PBX language.
Phone System > Edit Individual Extension
Configure the Language setting for extension users to receive Telephony IVR messages, such as voicemail greetings in the selected language. The display on the user's desk phone also appears in this language.
This setting overrides the PBX and branch language setting.
Note: If you need help with setting the user language in bulk, contact 8x8 Support for help.
Note: To access localized versions of 8x8 Virtual Office applications, refer to your computer or device manual to learn how you can change the display language of your operating system.
Note: The destination for the virtual number is your receptionist.
Note: The Address field is for reference purposes, and does not have any impact on the functionality.
Note: The branch administrator appears under the view-only Admin list. You can determine the secondary administrator for a particular PBX under Accounts > Privileges > PBX.
Note: Branch Code and Extension Length are only applicable to enterprise customers with multiple PBXs and branches.
You can assign regular extensions as well as service extensions to a branch. Assigning a service extension is managed in the respective configuration page for ring groups, call queues, and auto attendants. For details, refer to Assigning Service Extensions to a Branch.
To assign regular extensions:
Note: The destination for the branch virtual number must match the receptionist type defined for the branch.
You can add or remove regular extensions to a branch and change branch assignment any time. Click Manage Extensions within the branch settings.
Note: Adding or removing service extensions should be managed via the respective service extension configuration page.
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