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About User Profiles

User profiles are required to give users access to their 8x8 system. Create a user profile first before you assign users to an extension or grant administrative privileges in Account Manager.

Creating user profiles and setting password policies are managed in Account Manager. You need to create one user profile per individual. When creating a new user profile, the username must be globally unique. By default, a user’s email address is copied in the username field. If this email address is not unique within 8x8, or you wish to create a username of your own, you must choose a username that has never been used before. The system notifies you if a duplicate currently exists.

See Virtual Contact Center users to learn about the type of users in Virtual Contact Center. After creating a user profile, you can associate 8x8 services and general permissions to it. Typical assignments include physical and virtual extensions, as well as VCC agent or administrative privileges.

The following fields are mandatory in creating a new user profile:

Note: When creating a new user profile, by default the user name is the email address. The system administrator has the flexibility to change the user name to something other than the email address.

You can create user profiles one at a time or in bulk. To create a single user profile, refer to Step 1: Create a User Profile. Follow the instructions below to create multiple user profiles:


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