Receive and Save Faxes

With the 8x8 Work for Desktop, 8x8 users can receive fax messages right at their desktops.

View New Faxes

8x8 Work Internet Fax allows one-click viewing from the Fax tab.

  1. From the navigation menu, open the Fax tab.
    New faxes appear in bold font to be differentiated from old faxes.
    • If you have set up a push notification alert in Settings > General, the Fax tab shows the number of new faxes.
    • Based on your fax notification settings, upon receiving a new fax, you may be notified by a sound alert, a badge alert, or by the 8x8 Work for Desktop popping up on-screen or by the 8x8 Work for Web switching to the Fax tab.
  2. Click next to the desired fax to view the fax as a PDF file.

Note: If you do not have Adobe Reader installed on your computer, you may get an error when attempting to view your faxes.

  1. Click the History tab.
  2. Click the drop-down menu by the search box.
  3. Select Faxes.
  4. Click the arrow in for a drop-down menu.
    You can also select the check box in to select all faxes.
  5. Select Read or Unread, depending on which items you want to mark.
    You can also mark faxes individually.
  6. Select Mark as Read or Mark as Unread next to .
  1. Click the Fax tab.
  2. Click the arrow in for a drop-down menu.
    You can also select the check box in to select all faxes.
  3. Select Read or Unread, depending on which items you want to mark.
    You can also mark faxes individually.
  4. Select Mark as Read or Mark as Unread next to .

Download and Save Faxes

Once viewed, faxes can be downloaded or saved.

  1. The faxes received on your extension are saved automatically, and are accessible from the History or Fax tabs in the navigation menu.
  2. Select a desired fax from the list, and click to view it as a PDF file.
  3. Move your cursor over the PDF viewer interface to bring up the PDF menu bar.
  4. In the PDF menu, click to save the fax document to your computer as a PDF file.

Note: If you do not have Adobe Reader installed on your computer, you may get an error when attempting to view your faxes.

Delete Faxes

You may delete faxes through either the History tab or the Fax tab.

  1. Click the History tab.
  2. Click the drop-down menu by the search box.
  3. Select Faxes.
  4. Select the check boxes of the faxes you want to delete.
  5. Click Delete.
  6. Confirm the prompt to delete.
  1. Click the Fax tab.
  2. Select faxes individually, or select the check box from the selection menu at the top of the panel.
  3. Click Delete.
  4. Confirm the prompt to delete.

Additional Tasks for Fax Recipients

To return a call to the fax sender:

  1. Click the Fax tab or the History tab.
  2. Scroll through the list, and click any fax number to return the call.

To add a fax sender to My Contacts:

  1. Click the Fax tab or the History tab.
  2. From the list of received faxes, click next to the sender you want to add to your contacts.