Set up Fax

Setting up for fax feature for PBX extensions is typically done by your PBX administrator in Account Manager. Extension users can customize the settings further to suit their requirements in the 8x8 Work for Desktop.

Note: If you are a phone system administrator, you can set up 8x8 Work fax for individual users in Account Manager.
- For details on enabling fax for a user, please refer to the "Configure Virtual Office Pro" drop-down in our page on configuring user extensions.
- For details on configuring fax notifications, please refer to our page on setting up fax and voicemail notifications for a user.

Set up Fax in Account Manager

  1. Log in to Account Manager.
  2. Go to Phone System > Extensions > View All Extensions.
  3. Edit your specified fax-enabled extension.
  4. Scroll down to Virtual Office Pro Information. Expand the section to define the following fax settings:
    • Click Select Fax Number to input your state, area code, and city. You will be given a list of available fax numbers to choose from. Once you have chosen your fax number, click Select.
    • Under Fax Notification Via Email, you can choose one of the following:
      Link and AttachmentYou receive an email with an attachment of the fax and a link to the 8x8 Work login page.
      Attachment OnlyThis is the default option. You will receive an email with a PDF attachment of the fax.
      Notification OnlyYou receive an email notification without any link or attachment of the fax received.
      Disable NotificationYou do not receive any email notification upon receiving a fax.
      Link OnlyYou receive an email with a link to the 8x8 Work login page. You can log in to your 8x8 Work account and access the fax message.
    • Add the email addresses to send the fax notification. You can add up to five email addresses.
  5. Once you are done, click Save Changes at the bottom of the page.

Set up Fax in 8x8 Work

With the 8x8 Work for Desktop, setting up your Internet fax is quick and simple, and allows you to easily customize your settings and contacts. You can choose:

You can also choose to disable your fax at any point.