Use SMS and IM

Send instant text messages from your business phone number to clients, personal contacts, and co-workers using SMS and IM services from 8x8 8x8 Work.

  • To send messages to company contacts on the same 8x8 PBX, use the Instant Messaging (IM) service.
  • To send messages to personal contacts outside your 8x8 PBX, use the Short Messaging Service (SMS).

For details on SMS and IM services, refer to the 8x8 Work SMS FAQ.
For details on managing SMS and IM, refer to Manage Messages.
For details on disabling SMS and IM services for your PBX, refer to Disable SMS or IM.