Troubleshooting

Check out the following troubleshooting items for 8x8 integration with NetSuite 3.1:

Activity in Virtual Office and 8x8 Contact Center does not trigger screen pop or call logs in NetSuite.

  • Under Settings > Integrations > NetSuite in the integration, make sure that you are connected to integration with NetSuite.
  • Under Settings > Integrations > NetSuite in the integration, enable the Auto Call Log option to automatically generate a call, chat, and voicemail log. A call log includes information about the time a call was initiated, terminated, duration and more. A chat log includes the chat transcript as well.
  • Make sure that a pop-up blocker is not preventing new tabs from opening from NetSuite.

My screen pop fails in CRM integration with Virtual Office and 8x8 Contact Center.

A screen pop failure is commonly attributed to browser caching issues, blocked pop-ups, and blocked websites.