Troubleshooting: HubSpot integration

Check out the following troubleshooting items:

Activity in 8x8 Work and 8x8 Contact Center does not trigger anything in HubSpot

  • Make sure that you are connected to the integration with HubSpot.
    In the 8x8 Work for Hubspot integration, go to Settings > Integrations > HubSpot, and click Connect.
    In the 8x8 Contact Center for HubSpot integration, go to Change status > My profile > Integrations, and click Connect.
  • Make sure that a pop-up blocker is not preventing new tabs from opening from HubSpot.

As a Super Admin, enable Edit property settings to grant non-Super Admins permission to create and edit object properties. To enable this permission:

  1. Log into HubSpot using your Super Admin account.
  2. Click Settings from the top-right corner of the page.
  3. From the side navigation menu, select Users & Teams from the Account Management section.
  4. Hover over a user and click Edit permissions. The user’s access page displays.
  5. From the Choose permissions section, go to Accounts to expand the list of options.
  6. Select Settings access.
  7. Toggle ON Edit property settings to allow non- Super Admins to create and edit object properties.

    8. Note: The Edit property settings option is unavailable for users with View-Only Seat access.

  8. Click Save from the top-right corner of the screen.

My screen pop doesn't work

  1. Go to your browser settings.
  2. Click on Privacy and Security from the side navigation menu.
  3. Click on Site settings.
  4. Click on Pop-ups and redirects.
  5. Click Add and enter <https://cloud8.8x8.com> to the list of allowed sites. Chrome automatically saves these settings.

    6. Note: This may not be required if your default settings has allowed all pop-ups and redirects to be displayed.

  6. Ensure that a pop-up blocker is not preventing new tabs from opening from HubSpot
  1. Go to your browser settings.
  2. Click on Privacy and Security from the side navigation menu.
  3. Click on Site settings.
  4. Click on Third party cookies.
  5. Click Add and enter <https://cloud8.8x8.com> to the list of allowed sites. Chrome automatically saves these settings.

Note: This may not be required if your default settings allow all third party cookies.

Your web browser's cache is possibly corrupted with invalid information.

In Google Chrome:

  1. Click from the top-right corner of your Chrome browser window.
  2. Select Settings from the menu.
  3. Click on Privacy and security from the side navigation menu.
  4. Click Delete browsing data.
  5. Select the check boxes for:
    1. Cookies and other site data
    2. Cached images and files
  1. Click Delete data.

As a Super Admin, enable Edit property settings to grant non-Super Admins permission to create and edit object properties. To enable this permission:

  1. Log into HubSpot using your Super Admin account.
  2. Click Settings from the top-right corner of the page.
  3. From the side navigation menu, select Users & Teams from the Account Management section.
  4. Hover over a user and click Edit permissions. The user’s access page displays.
  5. From the Choose permissions section, go to Accounts to expand the list of options.
  6. Select Settings access.
  7. Toggle ON Edit property settings to allow non- Super Admins to create and edit object properties.

    8. Note: The Edit property settings option is unavailable for users with View-Only Seat access.

  8. Click Save from the top-right corner of the screen.