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Overview: HubSpot Integration

8x8 Virtual Office and Virtual Contact Center integration with HubSpot brings phone communication through a dialer to your HubSpot environment. The application allows you to combine the benefits of HubSpot with the capabilities of Virtual Office and/or Virtual Contact Center, and interact with your customers via phone without having to switch to another app.

Upon receiving an inbound call, the app tracks if the caller is an existing contact by searching your HubSpot accounts and contacts, and pops the matching record for you to preview and prepare for the call. This way, you gain full insight into communications with any returning caller. You can be better informed and prepared to answer calls by previewing relevant caller record details before accepting a call.

Audience

This guide is intended for HubSpot administrators whose organization uses version 3.1 of Virtual Office and/or Virtual Contact Center integration with HubSpot.

Features

Virtual Office for HubSpot offers the following features:

Virtual Contact Center for HubSpot offers the following features:

Limitations

At this time, 8x8 integration with HubSpot supports only the Contact object in HubSpot.

Browser Requirements

We recommend using Google Chrome to ensure a smooth experience.

Supported CRM Objects

8x8 integration with HubSpot currently supports the Contact object in HubSpot.

Before You Begin

Gather the login credentials of your HubSpot admin account.

 


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