In order for your organization to take advantage of the 8x8 integration with HubSpot, you must connect your integration with Virtual Office and/or Virtual Contact Center. Once you connect the app, your agents can install the integration.
In order for your agents to install and use 8x8 integration with HubSpot, you must connect the app from the HubSpot App Marketplace.
To connect the app:
Note: If your agents are integrating with Virtual Contact Center, ensure that you provide them with the integration data request token created for the integration in Virtual Contact Center-Configuration Manager, as agents need this token to log in to Virtual Contact Center for HubSpot.
Once you connect the app, no further installation is required from you as an administrator. Your agents continue as follows to install the integration individually.
Note: The following steps are performed by your agents.
For your agents to install HubSpot integration:
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