What's new?
We are introducing an upgraded 8x8 Work app for Zoho with an intuitive interface that streamlines customer interactions while delivering a simpler, more efficient, and more engaging way for agents to keep productivity high and customer experiences positive. This clean new interface allows agents:
- To process interactions and manage their routine tasks with ease.
- To see the system searching the CRM for matching records from the moment the interaction is offered to an agent.
- To view a screen pop for single match records (if configured by the admin).
- To match the interaction to the desired contact when multiple match records are found.
- To search the CRM and match the interaction to the desired contact.
- To add disposition codes before wrap up.
- To schedule reminders to follow up tasks for both 8x8 Work and Zoho if required.
- To add separate notes about interactions to both 8x8 Work and Zoho.
