Troubleshooting

Check out the following troubleshooting items for 8x8 Virtual Office for Zoho:

Inbound calls go straight to voicemail and/or cannot make outbound calls.

Make sure you are logged in to the Virtual Office desktop or mobile apps, or have a working desk phone.

Activity in Virtual Office does not trigger anything in Zoho.

• Under Settings > Integrations > Zoho > connect in Virtual Office for Zoho, make sure that you are connected to integration with Zoho.
• Under Settings > Integrations > Zoho in the integration, enable the Auto Call Log option to automatically generate a call/chat log. A call log includes information about the time a call was initiated or terminated, its duration, and more. A chat log includes the chat transcript as well.
• Make sure that a pop-up blocker is not preventing new tabs from opening from Zoho.

My screen pop fails while integrated with Virtual Office.

A screen pop failure is commonly attributed to browser caching issues, blocked pop-ups, and blocked websites.

To clear the browser cache in Chrome:

1. Click the More icon in the top-right corner of your Chrome browser window.
2. Select Settings from the menu.
3. Click Advanced at the bottom of the page.
4. Under Privacy and security, select Clear browsing data.
5. Select the following check boxes from the list:
   • Cookies and other site data.
   • Cached images and files.
6. Click Clear data.

To allow pop-ups in Chrome:

1. Click the More icon in the top-right corner of your Chrome browser window.
2. Select Settings from the menu.
3. Click Advanced at the bottom of the page.
4. Under Privacy and security, select Site settings.
5. Under Unsandboxed plugin access, click Add next to the Allow section.
6. Enter <cloud8.8x8.com>, and confirm.

Product version 3.1

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