Troubleshooting Virtual Office for Vtiger

Check out the following troubleshooting items for 8x8 Virtual Office for Vtiger:

Inbound calls go straight to voicemail and/or cannot make outbound calls.

Make sure you are logged in to the Virtual Office desktop or mobile apps, or have a working desk phone.

Activity in Virtual Office does not trigger anything in Vtiger.

  • Under Settings > Integrations > Vtiger > connect in Virtual Office for Vtiger, make sure that you are connected to integration with Vtiger.
  • Under Settings > Integrations > Vtiger in the integration, enable the Auto Call Log option to automatically generate a call/chat log. A call log includes information about the time a call was initiated or terminated, its duration, and more. A chat log includes the chat transcript as well.
  • Make sure that a pop-up blocker is not preventing new tabs from opening from Vtiger.

My screen pop fails while integrated with Virtual Office.

A screen pop failure is commonly attributed to browser caching issues, blocked pop-ups, and blocked websites.