Overview: Virtual Office for Vtiger

8x8 Virtual Office for Vtiger brings phone communication through a dialer to your environment. The application launches conveniently from your Vtiger dashboard, allowing you to combine the benefits of Vtiger with the capabilities of Virtual Office, and interact with your customers via phone without having to switch to another app.

Upon receiving an inbound call, the app tracks if the caller is an existing contact by searching your Vtiger accounts and contacts, and pops the matching record for you to preview and prepare for the call. This way, you can access contextual information about a returning caller and offer better customer experience. You are better informed and prepared to answer calls by previewing relevant caller record details before accepting a call.

Audience

This guide is intended for Vtiger agents who use version 1.0 of Virtual Office integration with Vtiger.

Availability

8x8 integration with Vtiger is currently available in the United States and the United Kingdom.

Features

Using Virtual Office for Vtiger, you can:

Limitations

The Vtiger integration:

Browser Requirements

We recommend using Google Chrome to ensure a smooth experience.

Supported CRM Objects

Virtual Office for Vtiger supports the following objects in Vtiger: