Confirm your ServiceNow configuration
Your active configuration should be listed in theraOpenFme Configurations display with the width and height of the telephone icon.
To confirm ServiceNow configuration:
-
Click the Phone
icon to confirm successful integration. The Virtual Office control panel pops up.
Important: If you are on Chrome and do not see Virtual Office for ServiceNow, verify whether you have configured Chrome for the integration.
- Log in to your Virtual Office account.
- After you log in to the integration, click the Settings
icon to confirm the integration is active. The list of associations displays.
- Click Integrations. Successful integration with ServiceNow is indicated with a green check mark.