Troubleshooting
Check out the following troubleshooting items for Virtual Office for Agile CRM:
Inbound calls go straight to voicemail and/or cannot make outbound calls.
Make sure you are logged in to the Virtual Office desktop or mobile apps, or have a working desk phone.
Activity in Virtual Office does not trigger anything in Agile CRM.
- Under Settings > Integrations > Agilecrm > connect in Virtual Office for Agile CRM, make sure that you are connected to integration with Agile CRM.
- Under Settings > Integrations > Agilecrm in the integration, enable the Auto Call Log option to automatically generate a call/chat log. A call log includes information about the time a call was initiated, terminated, duration and more. A chat log includes the chat transcript as well.
- Make sure that a pop-up blocker is not preventing new tabs from opening from Agile CRM.
My screen pop fails while integrated with Virtual Office.
A screen pop failure is commonly attributed to browser caching issues, blocked pop-ups, and blocked websites.

- Click the More
icon in the top-right corner of your Chrome browser window.
- Select Settings from the menu.
- Click Advanced at the bottom of the page.
- Under Privacy and security, select Clear browsing data.
- Select the following check boxes from the list:
- Cookies and other site data.
- Cached images and files.
- Click Clear data.

- Click the More
icon in the top-right corner of your Chrome browser window.
- Select Settings from the menu.
- Click Advanced at the bottom of the page.
- Under Privacy and security, select Site settings.
- Under Unsandboxed plugin access, click Add next to the Allow section.
- Enter <cloud8.8x8.com>, and confirm.