Troubleshooting: 8x8 Contact Center for Zoho
Check out the following troubleshooting items that have helped our customers:
Search does not return any results

- Go to Change status
> My profile.
- Go to the Integrations tab.
- Ensure Zoho is connected.
- If disconnected, click Connect.

Search types allows you to control what CRM objects are searched. These can be configured within settings or CRM Integration Profiles.
Note: If you are a user, you may not have permission to edit Search types. Contact your administrator.
The 8x8 Contact Center for Zoho Integration supports the following objects in Zoho:
- Account (enabled by default)
- Contact (enabled by default)
- Lead (disabled by default)
- Vendor (disabled by default)
Screen pop does not work

- Go to Change status
> My profile.
- Go to the Integrations tab.
- Ensure Zoho is connected.
- If disconnected, click Connect.

Search types allows you to control what CRM objects are searched. These can be configured within settings or CRM Integration Profiles.
Note: If you are a user, you may not have permission to edit Search types. Contact your administrator.
The 8x8 Contact Center for Zoho Integration supports the following objects in Zoho:
- Account (enabled by default)
- Contact (enabled by default)
- Lead (disabled by default)
- Vendor (disabled by default)

- Go to your browser settings.
- Click on Privacy and Security from the side navigation menu.
- Click on Site settings.
- Click on Pop-ups and redirects.
- Click Add and enter <https://cloud8.8x8.com> to the list of allowed sites. Chrome automatically saves these settings.
- Ensure that a pop-up blocker is not preventing new tabs from opening from Zoho.
Note: This may not be required if your default settings has allowed all pop-ups and redirects to be displayed.

- Go to your browser settings.
- Click on Privacy and Security from the side navigation menu.
- Click on Site settings.
- Click on Third party cookies.
- Click Add and enter <https://cloud8.8x8.com> to the list of allowed sites. Chrome automatically saves these settings.
Note: This may not be required if your default settings allow all third party cookies.

Your web browser's cache is possibly corrupted with invalid information.
In Google Chrome:
- Click
from the top-right corner of your Chrome browser window.
- Select Settings from the menu.
- Click on Privacy and security from the side navigation menu.
- Click Delete browsing data.
- Select the check boxes for:
- Cookies and other site data
- Cached images and files
- Click Delete data.

Screen pop settings can be configured directly within user settings or for all users and subsets of users using CRM Integration Profiles.
Ensure Inbound screen pop and Outbound screen pop are enabled.
Note: If you are a user, you may not have permission to configure screen pop settings. Contact your administrator.