Troubleshooting
Check out the following troubleshooting items that have helped our customers:
Activity in Virtual Contact Center does not trigger screen pop in Zoho.
- Under Settings > Integrations > Zoho > connect in the integration, make sure that you are connected to integration with Zoho.
- Under Settings > Integrations > Zoho in the integration, enable the Auto Call Log option to automatically generate a call/chat log. A call log includes information about the time a call was initiated, terminated, duration and more. A chat log includes the chat transcript as well.
- Make sure that a pop-up blocker is not preventing new tabs from opening from Zoho.
My screen pop fails in CRM integration with Virtual Contact Center.
A screen pop failure is commonly attributed to browser caching issues, blocked pop-ups, and blocked websites.
To clear the browser cache in Chrome
- Click the More
icon in the top-right corner of your Chrome browser window. - Select Settings from the menu.
- Click Advanced at the bottom of the page.
- Under Privacy and security, select Clear browsing data.
- Select the following check boxes from the list:
- Cookies and other site data.
- Cached images and files.
- Click Clear data.
To allow pop-ups in Chrome
- Click the More icon in the top-right corner of your Chrome browser window.
- Select Settings from the menu.
- Click Advanced at the bottom of the page.
- Under Privacy and security, select Site settings.
- Under Unsandboxed plugin access, click Add next to the Allow section.
- Enter <cloud8.8x8.com>, and confirm.
