Troubleshooting

Check out the following troubleshooting items that have helped our customers:

Activity in Virtual Contact Center does not trigger screen pop in Zoho.

• Under Settings > Integrations > Zoho > connect in the integration, make sure that you are connected to integration with Zoho.
• Under Settings > Integrations > Zoho in the integration, enable the Auto Call Log option to automatically generate a call/chat log. A call log includes information about the time a call was initiated, terminated, duration and more. A chat log includes the chat transcript as well.
• Make sure that a pop-up blocker is not preventing new tabs from opening from Zoho.

My screen pop fails in CRM integration with Virtual Contact Center.

A screen pop failure is commonly attributed to browser caching issues, blocked pop-ups, and blocked websites.

To clear the browser cache in Chrome

1. Click the More icon in the top-right corner of your Chrome browser window.
2. Select Settings from the menu.
3. Click Advanced at the bottom of the page.
4. Under Privacy and security, select Clear browsing data.
5. Select the following check boxes from the list:
   • Cookies and other site data.
   • Cached images and files.
6. Click Clear data.

To allow pop-ups in Chrome

1. Click the More icon in the top-right corner of your Chrome browser window.
2. Select Settings from the menu.
3. Click Advanced at the bottom of the page.
4. Under Privacy and security, select Site settings.
5. Under Unsandboxed plugin access, click Add next to the Allow section.
6. Enter <cloud8.8x8.com>, and confirm.

Product version 3.1

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