Overview: Virtual Contact Center for Zoho

8x8 Virtual Contact Center for Zoho offers multichannel integration with Zoho, allowing you to set up quickly and combine the benefits of Zoho with the capabilities of Virtual Contact Center. The integration supports communication with customers via phone, chat, and voicemail channels, allowing you to access data from Zoho through an integrated Agent Console. Virtual Contact Center for Zoho provides key information about each customer interaction, giving you insight into the full customer experience and allowing you to access detailed records of communications with each customer. During an inbound interaction, Virtual Contact Center for Zoho tracks whether the caller is an existing user by searching Zoho records and presenting the matching record for agent preview. Agents can be better informed and prepared to answer customer interactions by previewing relevant customer record details.

Virtual Contact Center’s custom screen pop integration with Zoho offers the following benefits:

Audience

This guide is intended for Zoho agents who use version 1.0 of Virtual Contact Center (VCC) integration with Zoho.

Features

Using Virtual Contact Center for Zoho, you can:

Limitations

Single Sign-On functionality is not supported for Zoho.

Browser requirements

We recommend using Google Chrome to ensure a smooth experience.

Supported CRM objects

Virtual Contact Center for Zoho supports the following objects in Zoho: