You can chat with your customers in real time via the chat channel. A chat request from a customer is directed via chat channels and then to chat queues that you are a member of. When an interaction comes to the channel via chat, it is directed to the appropriate queues via skill-based routing rules.
To receive or send chats using Virtual Contact Center for Zoho, you must:
The data lookup for searching in Zoho is via an email address. To trigger a chat request, customers must enter an email ID. If the application is open when a chat is offered, the Chat tab in the integration blinks red, indicating an inbound interaction. Click to accept the chat.
To process a chat interaction:
The post-processing time initiates if your administrator has set it up for your tenant. Post-processing gives you time to add more notes for the chat.
Note: Your administrator sets the post-processing timer. If the post-processing countdown interval reaches zero, Virtual Contact Center for Zoho automatically sets your status to Available.
|Product version 3.1|
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