Troubleshooting

Check out the following troubleshooting items that have helped our customers:

Activity in 8x8 Contact Center does not trigger screen pop in Zendesk.

  • Under Settings > Integrations > Zendesk > connect in the integration, make sure that you are connected to integration with Zendesk.
  • Under Settings > Integrations > Zendesk in the integration, enable the Auto Call Log option to automatically generate a call/chat log. A call log includes information about the time a call was initiated, terminated, duration and more. A chat log includes the chat transcript as well.
  • Make sure that a pop-up blocker is not preventing new tabs from opening from Zendesk.

My screen pop fails in CRM integration with 8x8 Contact Center.

A screen pop failure is commonly attributed to browser caching issues, blocked pop-ups, and blocked websites.