Troubleshooting: 8x8 Contact Center for SugarCRM

Check out the following troubleshooting that has helped our customers:

Activity in 8x8 Contact Center does not trigger anything in SugarCRM

  • Make sure that you are connected the SugarCRM integration: Settings > Integrations > Sugar > connect.
  • Set the Auto Call Log flag. Enable this option to automatically generate a call, chat, and voicemail log.
  • Make sure that a pop-up blocker is not preventing opening of new tabs in SugarCRM.

My screen pop fails in the SugarCRM integration with 8x8 Contact Center

A screen pop failure is commonly attributed to browser caching issues, blocked pop-ups, and blocked websites.