Check queue assignments in 8x8 Contact Center for ServiceNow
To process phone or chat interactions from 8x8 Contact Center, you must be a member of both types of queues. If enabled for voicemail queues, you can process voicemail interactions regardless of whether you are also enabled for phone or chat.
Note: At this time, email queues for agents are not available with this version of 8x8 Contact Center for ServiceNow. Future versions will provide this capability.
Note: Phone queues are separately defined for inbound and outbound communications.
To check your queue assignments:
- Click My assigned queues from the Agent tab of the 8x8 Contact Center app. You can search for the queues that are available to you.
OR
Click the menu
icon and select My assigned queues. -
Click the check box next to the media type label to enable or disable all the queues related to a media type. If you only wish to enable specific queues from a media type, click the check box next to the desired queue. If you are enabled to serve only certain queues within a media type, the media type label displays the
icon instead of a check mark 
icon, indicating that you are not enabled to serve all the queues. - Click Confirm changes.
