Log in

Complete the following steps to log in to your integration.

To log in to 8x8 Contact Center for ServiceNow:

  1. Log in to your integrated ServiceNow account. After you log in, the 8x8 Contact Center 8x8 Agent Console displays (and hovers) in a separate window.

    Note: If the 8x8 Contact Center control panel does not automatically display or if at any time during your session you inadvertently close it, click the Phone icon at the top of your ServiceNow dashboard to bring it back.

    Important: If you are on Chrome and do not see 8x8 Contact Center for ServiceNow, verify whether you have configured Chrome for the integration.

  2. Enter your 8x8 Contact Center user ID and password in the relevant fields in 8x8 Agent Console. You are now logged in to 8x8 Agent Console and placed in the On Break status.

    Note: Multiple invalid login attempts may lock you out of your console. Contact your admin to get access and for any additional support.

    You can change your status to either Available or Work Offline.