You are here: Configure Settings

Configure Settings

In your integration settings, you can enable:

To view and change integration settings:

  1. In Virtual Contact Center for ServiceNow, click the Settings icon.
  2. Go to Integrations > ServiceNow. The list of settings displays:
  3. Under Settings, confirm that the settings are enabled. These settings are enabled as indicated by the sliders set all the way to the right.
  4. Click X to go back to the Agent Console main interface.


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