Activate your integration

Once you log in to 8x8 Contact Center for ServiceNow, you are ready to activate your integration.

Important: If you are on Chrome and do not see 8x8 Contact Center for ServiceNow, verify whether you have configured Chrome for the integration.

To activate 8x8 Contact Center for ServiceNow integration:

  1. In 8x8 Contact Center for ServiceNow, click the Settings icon.
  2. Go to Integrations > ServiceNow.
  3. Click Connect. The ServiceNow connection permission screen displays.
  4. Click Allow to enable connection. Your 8x8 Contact Center integration is now established with ServiceNow.
  5. Click X to exit the connection screen and navigate back to the 8x8 Agent Console main menu. Your 8x8 Contact Center for ServiceNow integration is now active.