Troubleshooting: 8x8 Contact Center for HubSpot

Check out the following troubleshooting items for 8x8 Contact Center for HubSpot:

Activity in 8x8 Contact Center does not trigger anything in HubSpot

  • Make sure that you are connected to the integration with HubSpot.
    In the 8x8 Work for Hubspot integration, go to Settings > Integrations > HubSpot, and click Connect.
    In the 8x8 Contact Center for HubSpot integration, go to Change status > My profile > Integrations, and click Connect.
  • Make sure that a pop-up blocker is not preventing new tabs from opening from HubSpot.

Screen pop does not work

  1. Go to Change status > My profile.
  2. Go to the Integrations tab.
  3. Ensure HubSpot is connected.
  4. If disconnected, click Connect.
  1. Go to your browser settings.
  2. Click on Privacy and Security from the side navigation menu.
  3. Click on Site settings.
  4. Click on Pop-ups and redirects.
  5. Click Add and enter <https://cloud8.8x8.com> to the list of allowed sites. Chrome automatically saves these settings.

    6. Note: This may not be required if your default settings has allowed all pop-ups and redirects to be displayed.

  6. Ensure that a pop-up blocker is not preventing new tabs from opening from HubSpot.
  1. Go to your browser settings.
  2. Click on Privacy and Security from the side navigation menu.
  3. Click on Site settings.
  4. Click on Third party cookies.
  5. Click Add and enter <https://cloud8.8x8.com> to the list of allowed sites. Chrome automatically saves these settings.

Note: This may not be required if your default settings allow all third party cookies.

Your web browser's cache is possibly corrupted with invalid information.

In Google Chrome:

  1. Click from the top-right corner of your Chrome browser window.
  2. Select Settings from the menu.
  3. Click on Privacy and security from the side navigation menu.
  4. Click Delete browsing data.
  5. Select the check boxes for:
    1. Cookies and other site data
    2. Cached images and files
  1. Click Delete data.