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Overview: Virtual Contact Center for HubSpot

Virtual Contact Center offers multichannel integration with HubSpot, allowing you to set up quickly and combine the benefits of your CRM with the capabilities of Virtual Contact Center. The integration supports communication with customers via phone, chat, and voicemail channels, allowing you to access data from your CRM through an integrated Agent Console. 8x8 Virtual Contact Center provides key information about each customer interaction, giving you insight into the full customer experience, and allowing you to access detailed records of communications with each customer.

During an inbound interaction, Virtual Contact Center tracks if the caller is an existing user by searching CRM records and presenting the matching record for preview by agents. Agents can be better informed and prepared to answer customer interactions by previewing relevant customer record details.

Virtual Contact Center’s custom screen pop integration with your CRM offers the following benefits:

Audience

This guide is intended for agents using HubSpot integrated with 8x8 Virtual Contact Center.

Features

Virtual Contact Center for HubSpot offers the following features:

Limitations

At this time, 8x8 integration with HubSpot supports only the Contact object in HubSpot.

Browser Requirements

As integration with HubSpot is in the form of a Chrome extension, Google Chrome is required.

Supported CRM Objects

8x8 integration with HubSpot currently supports the Contact object in HubSpot.

Before You Begin

 


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