Troubleshooting

Check out the following troubleshooting for 8x8 Contact Center for Freshdesk:

Activity in 8x8 Contact Center does not trigger ascreen pop in Freshdesk.

  • Under Settings > Integrations > Freshdesk > connect in the 8x8 Contact Center for Freshdesk, make sure that you are connected to integration with Freshdesk.
  • Under Settings > Integrations > Freshdesk in the integration, enable the Auto Call Log option to automatically generate a call, chat, and voicemail log. A call log includes information about the time a call was initiated, terminated, duration and more. A chat log includes the chat transcript as well.
  • Make sure that a pop-up blocker is not preventing new tabs from opening from Freshdesk.

My screen pop fails in the CRM integration with 8x8 Contact Center.

A screen pop failure is commonly attributed to browser caching issues, blocked pop-ups, and blocked websites.