Check the following frequently-asked questions for more information:
Call mode is the type of network you use to handle inbound and outbound calls from your L'application mobile Virtual Office.
You can use mobile data network or cellular network. 8x8 Virtual Office allows you to switch between the two networks based on your needs. For example, if you are roaming in areas with weak Wi-Fi signals or poor 3G/4G reception, you may experience poor call quality or dropped calls. By switching to cellular data network, you can gain better call quality and reliable call connection.
For call mode settings, from the main menu, select Settings > Call Mode.
If you wish to reduce the impact of the L'application mobile Virtual Office on your data plan, you can change your device or app settings in order to better control your network data usage.
Within the L'application mobile Virtual Office, you can reduce your network data usage via Call Mode.
To reduce data usage from Call Mode:
The app automatically saves your selection. For details, refer to Set up Call Mode.
From your device settings, you can reduce your overall data usage, affecting the usage of the L'application mobile Virtual Office accordingly. To reduce your data usage from your device settings, you can:
To enable Wi-Fi data:
To disable 3G/4G/LTE:
To disable Bluetooth connectivity:
If you start a call on 3G/4G/LTE and your phone switches to Wi-Fi during the conversation, the call stays on the original data network until you hang up and make another call.
If you are on a call in the L'application mobile Virtual Office using data network and enter a spotty data coverage area, you can transfer the conversation to your cellular voice.
Note: For a quick transfer, create a contact with your cell phone number prior to the call.
The issue of placing/receiving a VoIP call while already on a cellular call is not something we can resolve. The device OS prohibits other applications from using the audio subsystem while a cellular call is in place, even if the cellular call is on hold. This means our application has no resource to record/play audio, and hence no VoIP call can take place.
You can easily reproduce this with any other application. Pandora, Skype, YouTube, etc. all automatically yield the audio over to the native phone app when a call comes in. Once the call ends, the OS yields the audio subsystem back over to the app that was using it before the call was made/received.
To compensate for this, the following behavior has been implemented:
Starting with version 6.4.1 of the L'application mobile Virtual Office, we have extended compatibility with IPv6 for T-Mobile users. If T-Mobile has transitioned you to IPv6, you will have a smooth communication experience on the L'application mobile Virtual Office while connected to your data network.
Note: 8x8 does not currently support IPv6 for all carriers.
In addition to using your standard 8x8 username and password, you can use either your company's identity provider or your company Gmail credentials to sign in to SSO from the application login screen.
To log in using Single Sign On (SSO) credentials:
To exit the application:
Exiting the L'application mobile Virtual Office quits the app, and you will not receive any incoming calls, messages, voicemails, or fax notifications to the app. When you initiate the app again, it launches automatically without requiring you to log in again.
User status in Virtual Office is either automatically set based on the user's actions, but a user can also choose to set a custom presence status and status message. You can set a custom presence status from the main menu of the L'application mobile Virtual Office, and enter an accompanying custom status message to give other users details about your status. This helps other users when deciding who to speak with. Let's say that Lisa is busy with an urgent project. She can manually set her status to Busy and set her custom status message to say <On a deadline>, so that other users know to speak with someone else for the time being.
When you first install the L'application mobile Virtual Office, you receive a prompt asking whether to allow the application to send you device-based notifications. If you refuse the prompt, notifications are disabled by default.
If you do not see notifications despite being logged in, go to your device settings to enable notifications.
Note: In order to stay up-to-date on communications in Virtual Office, it is highly recommended that you enable notifications on your device.
To enable notifications on your device:
Remarque : pour afficher les notifications en temps réel, vous devez être connecté à l'L'application mobile Virtual Office sur votre appareil. Si vous êtes déconnecté de l'L'application mobile Virtual Office, les notifications sont uniquement visibles lorsque vous vous reconnectez.
You can take a break from receiving notifications by:
To log out of your application:
To enable Do Not Disturb on your device:
Note: Enabling Do Not Disturb on your device prevents notifications from all apps.
To enable Do Not Disturb in your application:
Call forwarding gives you the flexibility to direct calls to your voicemail, or a specified destination when you are unable to answer a call. By default, calls are forwarded to your voicemail under the following circumstances:
However, you can direct them to Auto Attendant, your cell phone, or an external number. Refer to information on editing default rules or creating your custom rules.
Note: To see the changes you have made in the L'application mobile Virtual Office, you need to log out from the L'application de bureau Virtual Office and log back in.
Call forwarding default rules in the L'application de bureau Virtual Office are synchronized with the L'application mobile Virtual Office rules as soon as you log out and back in.
To set the default rules in the application:
If you are on a call via the L'application mobile Virtual Office and receive an incoming cellular call, or vice versa, you will observe different call behavior depending on whether you are using iOS 10, iOS 9 or earlier, or Android. In these situations, the call behavior is as follows.
|iOS 10||Your device rings, and you see the incoming cellular call on your screen.|
|iOS 9 and earlier, and Android||Your device rings, and you see the incoming cellular call on your screen while the Virtual Office call is automatically placed on hold.|
|iOS 10||Until you answer the cellular call, your Virtual Office call remains active. The incoming call prompt allows you to hang up or place the Virtual Office call on hold before answering the cellular call. Notify the Virtual Office speaker of the incoming call before you make your selection.
You can select from two options to answer:
|iOS 9 and earlier||The party calling via Virtual Office hears hold music while you take the cellular call. After the cellular call ends, your call on the L'application mobile Virtual Office automatically resumes.|
|Android||The party calling via Virtual Office hears hold music while you take the cellular call. After the cellular call ends, you should retrieve the held call manually.|
|iOS 10||The cellular caller is forwarded to your voicemail without interrupting your Virtual Office call.|
|iOS 9 and earlier||The cellular caller is forwarded to your voicemail. Your Virtual Office call automatically resumes.|
|Android||The cellular caller is forwarded to your voicemail. You should retrieve the held Virtual Office call manually.|
|iOS 10||Your device rings, and you see the incoming Virtual Office call via the native iOS incoming call screen.|
|iOS 9 and earlier, and Android||Your device may ring based on your application and device settings, and you see the incoming Virtual Office call on your screen. The size of the incoming call notification can vary based on your device settings.|
|iOS 10||Until you answer the Virtual Office call, your cellular call remains active. The incoming call prompt allows you to hang up or place the cellular call on hold before answering the Virtual Office call. Notify the cellular speaker of the incoming call before you make your selection.
You can select from two options to answer:
|iOS 9 and earlier, and Android||You must first end the cellular call. Otherwise, decline or ignore the Virtual Office call and continue your cellular call.|
On iOS and Android, the Virtual Office caller is forwarded to your voicemail without interrupting your cellular call.
There are two ways to enter IVR menu choices ahead of time: either by saving a contact for repeated use, or by adding your choices while entering a number in the L'application mobile Virtual Office dialer.
If you commonly call an organization such as a large office or pharmacy, you are familiar with that organization's IVR menu: "For sales, press 1. For billing inquiries, press 2. To return to the main menu, press *..."
You can save the organization number as a personal contact, and append your IVR choices to the saved number in order to save time.
Note: You can also add pauses to calls without saving a new contact by holding down the * , key in the L'application mobile Virtual Office dialer.
While dialing out using the L'application mobile Virtual Office dialer, you can enter your IVR menu choices by holding down the * , key.
Similarly, you can add pluses for international calls by holding down the 0 + key.
Tapping the key enters the first character (* or 0), while holding down the key enters the second character (, or +).
The L'application mobile Virtual Office now supports French (French and Canadian), German, Dutch, and Spanish. To access the app in a different language, you must change the language settings in your device.
If the app does not reflect your device language settings, please contact your phone system administrator.
To change your language settings:
Depending on your device settings, your L'application mobile Virtual Office will display the date and time in different formats.
To change your date and time format:
You can add new contacts to the Contact de l'entreprise. They get grouped under Personal contacts in the Contact de l'entreprise. You may also add new contacts to the device from the 8x8 app.
Currently, SMS is only supported on Virtual Office Unlimited and Global extensions with United States phone numbers. Metered and Virtual extensions cannot send SMS.
Video calls are allowed between Virtual Office extensions only. You can initiate video during a live call between two extensions using:
To block video feed from your end during a video call, go to Settings > Video Settings and enable Privacy Mode.
The caller on the other end is notified of the privacy mode and sees a black screen.
Once you join the meeting, you can join meeting audio to hear and speak with other participants. To switch between your available audio channels at any time, tap during the meeting.
Depending on your calling network options under Call Mode, you join audio automatically using your data network at the start of the meeting, or receive a prompt to choose between Wi-Fi and cellular data. In Call Mode, you can select:
Note: You cannot turn another participant's video on for them, or start a meeting with participant video switched on.
By default, after the end of a call lasting more than 10 seconds, you will see a prompt to rate the quality of the call.
In one tap, you can rate the quality of the call on a scale of one to five stars, or choose to dismiss future prompts.
For details on disabling or enabling call quality prompts via Settings, refer to Rate Call Quality.
To send feedback via Help:
Note: You can also submit feedback by shaking your device.
If you find a bug in the app, you can instantly report it to us by shaking your device. The prompt is automatically dismissed after 5 seconds if you do not tap Send Feedback or Dismiss.
To send feedback via shake:
Note: You can also send a debug log via Help.
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