Set up workplace phone
As an 8x8 Contact Center agent or supervisor, you can change your workplace number in your 8x8 Agent WorkspaceThe brand new interface for 8x8 Contact Center agents to receive and process customer interactions. account profile. Your 8x8 Contact Center supervisor has configured your account to conform with your contact center's technical requirements and company policy.
8x8 Contact Center allows you to use a hard phone, a cell phone, or a softphone such as Bria to process the contact center interactions. The use of a hard phone requires a phone number, while the use of a softphone requires a SIP URI. Your administrator specifies this information when setting up your account and determines if you can change this information in your agent profile. The Workplace Phone, under My Profile, identifies the phone number you use to process 8x8 Contact Center phone interactions. The Workplace SIP URI identifies your softphone. Based on the configuration of your account, you may be able to edit your phone number and the SIP URI.
To change your 8x8 Agent Workspace telephone number:
- Click the status
menu option and change your status to Work Offline.
8x8 Agent Workspace makes you unavailable for new interactions. - Go to My Profile > Settings.
- Select and enter your Workplace Phone or Workplace SIP URI.
- Click Call phone to verify if the phone works.
For information about valid telephone numbers, see How to format your telephone number entries. - Click Save settings.
Note: If you do not have the permission to change your phone number or the SIP Phone URI, the phone number fields are disabled.
Format your telephone number entries
Based on the dial plan implemented for your tenant, you may need to prefix your phone number:
- In the United States, the telephone format must be:
<1> <three-digit area code> <seven-digit phone number> - Outside the United States, the telephone format must be:
<Country Code> <phone number> - The telephone entries may contain optional dashes, spaces, or parentheses.
The following telephone numbers are valid entries in the United States:
- 5102592675
- 15102592675
- 1-510-259-2675
- 1(510)259-2675