Place call to agents

  • Note: You need to be part of the same functional group to be able to see and call another agent. However, supervisors can see and call the agents of other groups.

    Note: All agent-to-agent dialing requires the right settings in Dial Plans.

  1. In the 8x8 Agent ConsoleClosed8x8 Contact Center's browser-based graphical user interface (GUI) used by Agents to manage customer interactions., open the Phone tab.
  2. Enter the agent's full telephone number in the entry box.
  3. Click Dial.
    The call is established.
    See Transfer Phone Interactions to Another Agent if you like to transfer the call.
  1. In the 8x8 AgentClosedAgents use the Agent Console to view and manage customer interactions. Virtual Contact Center supports Regular agents and Supervisor agents. Console Control Panel, go to the Status > Agent Status tab from the Two Tabs view.

    Note: The view in the Status tab changes depending on whether you choose to view in One Tab or Two Tabs.

  2. Find the agent in the list, and left-click.
    A menu appears.

    Note: The list of agents can also be accessed from Phone and Chat tabs. Go to Phone > Agents or Chat > Agents to see them.

  3. Select Make a call from the menu options.
    A call is established to that agent.
    See Transfer Phone Interactions to Another Agent if you like to transfer the call.

Concept Link IconSee Also