Whether you want to report an issue in the product or submit a feature request or simply provide positive feedback, 8x8 Agent WorkspaceThe brand new interface for 8x8 Contact Center agents to receive and process customer interactions. allows you to share your feedback. You can supplement with images or debug logs.
To send feedback:
- Log in to 8x8 AgentAgents use the Agent Console to view and manage customer interactions. Virtual Contact Center supports Regular agents and Supervisor agents. Workspace.
- Click Ready to work or Work Offline to start the session.
- Go to Menu > Send Feedback.
- Select a category for feedback from the available choices.
- Enter a brief description and attach files if necessary.
- Click Submit.