Search for tasks

All 8x8 Contact Center tasks are accessed from the Tasks tab. You can search and retrieve task records by performing a basic or advanced search.

  • Basic search: Allows you to search for tasks:

    • by task number
    • by task subject
    • created by specific agents
    • assigned to specific agents


  • Advanced search: Allows you to search for tasks by any field defined in a task record. You can create nested queries by using the AND logical operator. Additionally, you can look for multiple values for a field. For example, to access all media types, you can search for multiple values such as the phone, chat, email, and voicemail statuses. Use the advanced search feature to search for a larger set of default and custom fields than are available in basic search. To perform an advanced search, click Advanced from the basic search window.