Save chat logs

In 8x8 Contact Center, you may need to refer to your conversation with a customer after you end a chat session. 8x8 Agent WorkspaceClosedThe brand new interface for 8x8 Contact Center agents to receive and process customer interactions. gives you the option to save your chat conversations. At the end of a chat session, you can save the chat log which includes the chat transcript. If the chat is from an existing customer, the chat log is automatically associated with the customer record as a new case or follow-up.

To save a chat log:

  1. In 8x8 AgentClosedAgents use the Agent Console to view and manage customer interactions. Virtual Contact Center supports Regular agents and Supervisor agents. Workspace, after a chat interaction ends, and post-processing is complete, a chat log pops.
    If the chat is from an existing customer, the chat log is automatically associated with the customer record as a new case or follow-up. If the chat is from a new customer, associate it with the new customer. The chat transcript is available in the Details section.
  2. Edit the case as necessary.
  3. Click Save.

A notification pops on the screen informing you that the case details have been saved to the customer's record.

To learn more about searching for cases, see our Search for cases topic.