If enabled by your administrator, the rich text editor in the 8x8 Contact Center CRM lets you create or edit cases, and follow-up records with varying indent options, font types, font sizes, font styles, paragraph styles, and lists. The following table lists the name and role of each menu element in the rich text editor:
| Element Name | Action | Values |
|---|---|---|
| Font Style: Bold | Set the font boldface attribute. | |
| Font Style: Italic | Set the font italic type. | |
| Font Style: Underlined | Underline the selected text. | |
| Font Style: Text color | Set the font text color. | |
| Font Style: Background color | Set the font background color. | |
| Paragraph Format | Set a paragraph style to the selected text. | Normal (default) Heading 1 Heading 2 Heading 3 Heading 4 Heading 5 Heading 6 Formatted Address Normal (DIV) |
| Font Name | Set the text font family. | (Default)
Arial Comic Sans MS Courier New Georgia Lucida Sans Unicode Tahoma Times New Roman Trebuchet MS Verdana |
| Font Size | Set the text font size. | 8, 9, 10, 11, 12, 13 (Default), 14, 16, 18, 24, 36 |
| Font Style: Subscript | Turn the selected text into a subscript. | |
| Font Style: Superscript | Turn the selected text into a superscript. | |
| Align Text | Position the text in the editor. | Left, Center, Right, Justify |
| List Style | Turn the selected text into a list. | Numbered list Bullet list Decrease indent level Increase indent level |
| HTML Link | Insert/remove an HTML link. |
Add URL to link to a web page. |
| Insert Item: Image | Insert an image. | URL to a web image. |
| Spell Checker | Check your spelling. While spell check is enabled, misspelled text shows up as red. | |
| Insert Item: Table | Insert a table into your written text. |
