Play recorded messages

8x8 Contact Center allows you to play pre-recorded messages during an inbound or outbound call. These messages can be predetermined responses to frequently asked questions, personal greetings, or campaign messages. By playing these messages, you can deliver a faster and consistent response, thereby enhancing customer satisfaction. When you place an outbound call and reach voicemail, you can choose to play your pre-recorded message, such as a campaign message before wrapping up. The application plays the message and terminates the call, allowing the message to continue playing while you move on to the next call. During an inbound call, you may choose to play a welcome message or greetings if you have direct agent access.