8x8 Contact Center allows you to play recorded messages during an inbound or outbound call. These messages can be predetermined responses to frequently asked questions, personal greetings, or campaign messages. By playing these messages, you can deliver a faster and consistent response, thereby enhancing customer satisfaction. During an inbound call, you may choose to play a welcome message or greetings if you have direct agent access.
To play a message:
- While on a call, click
Show menu on the top left corner of the Control Panel to bring up options. - Select My recordings.
- From the list of recordings displayed, simply select the message to be played and click Play
. - After playing the message, you can continue the call or wrap up.
